• General Mask Information
  • Sizing
  • Shipping, Delivery and Curbside Pickup
  • Disposable Masks Vs. Cloth Masks
  • Discounts and Promotions
  • Distribution and Custom Masks

What is the difference between ASTM Level 1/2/3?

ASTM is the North America Standard for Medical Masks

Civil use or non-medical masks are not formally tested to the North American ASTM level

The chart below shows the ASTM F2100-19 standard

What does a Polypropylene layer do?

The polypropylene layer in our masks is hydrophobic, meaning it repels water. As such, the layer acts as a filter and helps trap the small particles transferred through airflow

The Government of Canada states the proper structure of a mask should include a middle layer of filter-type fabric, such as non-woven polypropylene fabric

Our masks are designed to adhere to these guidelines, and to keep you safe

What are your masks made of?

Every mask we make contains an inner layer of our polypropylene fabric

Our 3-ply masks have two additional layers of non-woven fabric on either side

Our 4-ply masks have another layer of our non-woven fabric on the outside of the mask and gives us the unique ability to add depth to our colours

Do your masks contain graphene or biographene?


Viral Clean masks DO NOT and HAVE NEVER contained graphene or biographene

Are your masks medical grade?

Yes! We are licensed by Health Canada and manufacture level 1, 2 and 3 disposable medical-grade masks with a melt-blown polypropylene layer!

We also offer non-medical masks that remain a protective choice for yourself and your loved ones. Be sure to filter your search when shopping if you are looking for a particular level of protection

Are these masks washable?

Our masks are intended for single-use and are disposable

All of our masks are made with an inner layer of polypropylene fabric as recommended by the Government of Canada. Washing these masks may damage this protective layer and greatly reduce the protection the masks provide. Because of this, we cannot recommend washing them

Are your masks re-useable/recyclable?

Our masks are intended for single-use and are disposable

Currently, there are no mask recycling programs available to consumers in Canada. We recommend you place soiled masks in general waste

How do I dispose of my mask after use?

The World Health Organization (WHO) and the Canadian Red Cross instruct you to discard your disposable mask after use in the following way:

1. Wash your hands or use hand sanitizer before handling the mask

2. Grab the ear loops, avoid touching the mask

3. Discard mask in a garbage bin

4. Wash hands or use hand sanitizer after handling

Please consider cutting or breaking the ear loops when disposing of masks, this can help stop wildlife from getting tangled and trapped in our waste

How long can I wear one of these masks?

There is no set amount of time for these masks, Health Canada recommends you replace your mask if it becomes wet, soiled or dirty

You may also want to replace your mask if you were in a densely populated areas (shopping centers) or between clients/customers if you have to be in close proximity. Consult your governing regulations if you have one (RMT, Nurses, Dentists…)

ASTM medical masks are intended as single use and should be disposed of after each use

Do you have different masks sizes?


Apart from our traditional adult sizes, we also offer 3-ply children’s masks. These are also a great fit for adults who find the adult sizing too large for them

Look in the category “Kids Size Masks” for the designs we have currently in stock

What's the size difference between the adult and kids masks?

The difference between an adult or kid size mask is:

the width of the mask and the ear loops

Kids Size Mask is 14cm wide, Ear Loops are approx: 15cm

Adult Size Mask is 17cm wide, Ear loops are approx: 16cm

Can you change the size of the ear loops?

We are able to change the ear loop sizing on our machines to make them bigger or smaller depending on your needs. When placing an order, please let us know if you would like bigger or smaller ear loops! 

*There is no extra cost for this personalized service, however due to necessary modifications of the production process, there may be an increased wait-time*

Do you have a storefront?

At the moment we do not operate a storefront and try to limit the amount of people entering our factory. We are sold primarily online and mail direct to our customers via Canada Post or other delivery service providers upon request

You can place an order online through our website and select free curbside pickup

If you prefer to make a purchase in person you can email sales@viralclean.ca with the items you would like and we can have them packaged up for you ahead of time. This ensures we have the items you are looking for in stock and reduces your wait time

Payments in person can be done by credit card only

Do you offer curbside pickup?

Yes! At checkout, simply select the pick-up option at checkout!

For curbside pickups, we are open:

Mondays: 9am-5pm

Tuesday: 9 am - 6 pm (as of July 2nd we will be closing at 5:30pm)
Wednesday: 9 am - 6 pm (as of July 2nd we will be closing at 5:30pm)
Thursday: 9 am - 6 pm (as of July 2nd we will be closing at 5:30pm)
Friday: 9 am - 6 pm

Saturday: 10 am – 5 pm

We are closed to the public on Sunday

If you’re unavailable to pick up your orders, fear not, we offer nationwide shipping!

What is the usual delivery time?

We strive to have all orders out to Canada Post the day you place your order, with the exception of Sundays and Statutory holidays when Post Offices are closed

What if the items are on backorder?

Every now and then some of our products might be on backorder. If your order contains one of these items, we will send you the items we do have in stock separately so you don’t have to wait. We try our best to fill backordered stock quickly and take note of the products we are running low on to avoid this. Wait time for a backordered item can range from a few days to up to 2 weeks

What is your return policy?

Because of the nature of the product we sell and sanitary reasons, we cannot accept any returns of any products sold on our website. If you have questions about your order, or were not satisfied with our products, you can reach us at lindsay@viralclean.ca and our representative will be able to help you.

Why should I choose disposable masks vs. cloth masks?

The Centre for Disease Control found that the filtration effectiveness of cloth masks is generally lower than that of medical masks and respirators. To read more about that please visit the following site: https://wwwnc.cdc.gov/eid/article/26/10/20-0948_article

Having a mask that includes a layer of polypropylene melt blown fabric is recommended by the Government of Canada. Every mask we make, whether it is medical or non-medical includes this layer of protective fabric

Do you offer discounts to healthcare providers and essential workers?

Yes. We always support healthcare and essential workers. Email sales@viralclean.ca for more details

*Proof of your healthcare status may be required to qualify for the discount*

Do you have any other discounts or promotions?

We do sometimes offer discounts and promotions. Please check our website regularly or sign up for email notifications for more information!

Can our company become a distributor for Viral Clean products?

We are always exploring additional ways to have our Made in Canada product available to Canadian consumers 

If you are interested in becoming a distributor, please email distributor@viralclean.ca

Can you make custom printed masks?


We are able to take any repeating pattern/image and have it printed onto our white outer fabric here in Ottawa

We then use this material to turn it into your unique product

Whether it is your companies logo or simply a picture of your favorite pet, Viral Clean can make it happen

Minimum order is 50 masks

Discounts for orders over 250 thousand!

For more information on custom masks email: custommasks@viralclean.ca

Still have questions? Send us a message!

Ottawa Location and Our Contact Info

Viral Clean Canada

2477A Kaladar Avenue

Ottawa, Ontario, Canada

K1V 8B9

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Our other locations in Canada